App support
Trouble signing in, a reminder that didn't arrive, something that doesn't look right? Email us and we'll sort it.
hello@yourtracker.co.uk · We aim to reply within one working day, Monday to Friday.
Questions about your treatment
YourTracker keeps a record — it never gives medical advice. For anything about your medicine, your doses, side effects, or a missed dose, speak to your prescriber or pharmacist, and check the patient information leaflet that came with your medicine.
If you are unwell or worried about your health, contact your GP or NHS 111. In an emergency, call 999.
Before you email
Many questions are answered on our FAQ page — reminders, the 30-minute timer, exporting your record, and how your data is handled.
Reporting a side effect
Side effects can be reported to the MHRA through the Yellow Card scheme at yellowcard.mhra.gov.uk. Reporting helps make medicines safer for everyone. Speak to your prescriber or pharmacist as well.
Common questions
My morning reminder didn't arrive. What do I do?
If reminders aren't arriving, check that notifications are enabled for YourTracker in your phone's Settings, and that Do Not Disturb or battery-saver isn't silencing them. On Android, also check that YourTracker is allowed to run in the background. If notifications are allowed and your reminder still didn't fire, sign out and back in to refresh your push registration. If the issue continues, email us with the time you expected the reminder and we'll check the delivery logs.
Can I change my reminder time?
Yes. Open the app, go to Profile, and tap your morning reminder time. Updates apply from the next day's reminder onwards.
How do I delete my account?
Open the app, go to Profile → Privacy & data → Delete my account. Type “DELETE” to confirm. This permanently removes your account, your medication log, your weight log, and your side-effects log. There is no recovery once deletion is confirmed.
How do I export my data?
Open the app, go to Profile → Privacy & data → Export my data. We'll generate a JSON file containing everything you've logged.
I'm changing my dose — how do I update YourTracker?
Open the app, go to Profile → Your treatment, and update your current dose. The next morning reminder will reflect the new dose. Your previous dose history stays in your log.
Does YourTracker work without an internet connection?
The app needs an internet connection to deliver push notifications and sync your logs. If you're offline, you can still open the app to view your recent activity, but new entries won't sync until you're back online and reminders won't fire.
Privacy and Terms
For information about how we handle your data, see our Privacy Policy. For terms of use, see our Terms.